Cancellation and Returns Policy on Purchases
If you are unhappy with your purchase you can return an item to us. Within the European Union, customers have the right to withdraw from the purchase of an item within seven working days beginning the day after the date that the item is delivered. It must be in its original condition and returned to us at our address shown on the CONTACT page. Please call us or email us to let us know that you are returning your item. We recommend that you receive a proof of posting or send it by recorded delivery. We cannot accept returns of videos, DVDs, computer software that has been opened, subscription magazines or fabric cut to your specific requirements. We will issue a full refund less the postage. Please note that you will be responsible for the costs of returning the items to us unless ,we delivered the item to you in error, or if the item is damaged or defective and therefore postage and packaging charges are refundable. If we have to collect an item for you we reserve the right to recover the costs of collection from you. This does not affect your statutory rights.
Damaged, defective or incorrect items
Please call or email us if you have a problem with an item that is damaged or defective, and we will discuss arrangements for rectifying the problem. We will refund the delivery charges incurred in returning the item to us (either via a personalised pre-paid envelope and return label, or by refunding your return postage costs). We check all items returned to us and if we cannot find a fault, we reserve the right to re-charge you for the item(s) and to recover any costs incurred in recovering it from you.